Building Customer-Centric products
CCMM-Customer Centric Maturity Model

State of Customer-Centricity Report 2023

  • Over 200 organisations from 40 countries represented in this report
  • Comprehensive Overview lots of interesting insights on challenges around Customer-Centricity.
  • Set a Benchmark for Customer Centricity related based on the CX Centric Customer Centricity Model (CCMM)
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