Word from our Managing Director.

Jonathan Daniels

Very proud to be hosting another world wide State of Customer Centricity project. Many thanks to all the organisations who have taken part. The good news is that we have identified great progress in how organisations are approaching their work. Generally we are seeing an average of 8-10% improvement across the 8 dimensions. We still have a long way to go as Customer Experience professionals but still, this increase is testament to the hard work we are all doing, day-in day-out.
If you would like a detailed assessment of your organisation please feel free to get in touch with us. Thanks against to all who participated in the survey and for those who helped feed into the model initially.
Please feel free to get involved in any of our CX Centric Conversations to learn more about specific topics.